How do I keep the valve open while deflating?
Our large two-way valve incorporates an internal flap to keep air escaping when inflating. However, this flap can make deflation difficult by constantly closing and keeping air from being pushed out.
To remedy this, we've added a small notch on the inside of the valve to keep the flap out of the way when trying to deflate the pad. Simply insert your finger into the valve opening and push the internal flap to around 90 degrees. It should then catch on the notch and stay in place. This will keep the airway open for easy deflation.
How do I make a repair using the included repair kit?
Please follow these steps to make a repair to your sleeping pad:
- Cut the repair patch to cover the puncture location and provide at least 1/2 inch of overlap. Try to keep the cut to a circular shape and avoid corners which can snag.
- Apply an adhesive to the leak area, extending slightly beyond the size of the patch.
- Press the entire patch down on the adhesive and squeeze down for 2-3 minutes to help the adhesive get a good grip.
- Let dry for 5-10 minutes, then apply another coat of adhesive on top of the patch and give it 15-20 minutes to cure. Depending on the location of the leak, you may want to apply an additional coat to help keep the patch down over curved areas.
- Let the pad dry flat overnight.
We offer three shipping services within the United States:
- Standard Shipping = 3-5 Day Ground Shipping
- Expedited Shipping = 2-3 Day Express Shipping
- Priority Shipping = 1-2 Day Express Shipping
Do you ship outside of the United States?
Yes, we ship to all of Canada, Europe, Australia, New Zealand, and Japan.
All international orders are shipped Duties Paid. This means that all import taxes and duties are prepaid. No additional fees will be collected from the customer.
Canadian orders are shipped via a 7-10 day Economy Service. Orders to Europe, Australia, New Zealand, and Japan are shipped via a 10-15 day Economy Service. All international shipments are fully tracked from door-to-door.
If you're outside of our shipping area, we are not able to accommodate direct shipments to you. However, some of our customers have successfully used 3rd party international forwarding services.
We offer 30 days after receipt of the order to accommodate any returns or exchanges of non-defective products. In some cases, we can accommodate returns and exchanges past 30 days, but these will be decided on a case-by-case basis.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you've purchased a tent or tarp and would like to set it up in your backyard, please do so on a dry, clear day to keep the tent/tarp as clean as possible. Pitch the tent/tarp on dry grass if possible and use other stakes if you have them available. This will keep the tent/tarp and stakes in an unused condition to facilitate a return.
Once your return is received and inspected, we will issue your refund and you will be notified via email. When a refund is processed, a credit will automatically be applied to your original method of payment. Please allow 2-5 business days for the credit to appear.
Where do I ship my return?
To return or exchange your product, please mail it to:
Paria Outdoor Products
Attn: Returns or Exchanges
PO Box 201328
Denver, CO 80220
For European customers, we offer additional return addresses in the UK and Germany. Please contact us at email@example.com to coordinate a return to one of these locations.
You will be responsible for paying the return shipping costs. Shipping costs are also non-refundable. If you receive a refund, the initial cost of shipping (if any) will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
All of our products come with a limited lifetime warranty against manufacturer defects. If there is a problem with your gear due to manufacturing, we will replace it free of charge, no questions asked. If you have any concerns about your product, please contact us at: firstname.lastname@example.org.
When contacting us for a warranty claim, please include:
- The specific product, including size or length
- Your original order number
- Your current shipping address
We pride ourselves on our courteous and responsive customer service. We'll do our best to make sure all of our customers are happy with their purchase.