You just finished a long day of hiking, found the perfect campsite with an epic view, and are ready to settle in for the night. Nothing could be more perfect than snuggling up with your partner on a nice comfortable sleeping pad.
That's why we designed our brand new ReCharge DW double-wide sleeping pad with comfort in mind. Narrower vertical baffles that run across the body create a smooth sleeping surface while the non-slip finish of the diamond rip-stop will keep you and your fellow occupants from sliding off the pad.
Our ReCharge DW is perfect for two, with a spacious 76 x 48-inch sleeping surface and 4-inch thickness that will rival your mattress at home. If you bring small kids along, it's even large enough to fit them in the middle. However, it still weighs in at a respectable 51 ounces.
We wanted our ReCharge pads to be true 3-season pads. We've laminated high-loft synthetic microfiber insulation to the interior of each pad to minimize air movement and maximize warmth. As a result, the ReCharge DW achieves an estimated R-value of 4.7.
Finally, we utilize a large two-way flat valve to make inflation quick and easy. The valve features an internal built-in flap to prevent air from escaping when inflating. Use the included pump sack or our tiny pump to inflate the pad quickly with minimal effort.
How do I keep the valve open while deflating?
Our large two-way valve incorporates an internal flap to keep air escaping when inflating. However, this flap can make deflation difficult by constantly closing and keeping air from being pushed out.
To remedy this, we've added a small notch on the inside of the valve to keep the flap out of the way when trying to deflate the pad. Simply insert your finger into the valve opening and push the internal flap to around 90 degrees. It should then catch on the notch and stay in place. This will keep the airway open for easy deflation.
How do I make a repair using the included repair kit?
Please follow these steps to make a repair to your sleeping pad:
- Cut the repair patch to cover the puncture location and provide at least 1/2 inch of overlap. Try to keep the cut to a circular shape and avoid corners which can snag.
- Apply an adhesive to the leak area, extending slightly beyond the size of the patch.
- Press the entire patch down on the adhesive and squeeze down for 2-3 minutes to help the adhesive get a good grip.
- Let dry for 5-10 minutes, then apply another coat of adhesive on top of the patch and give it 15-20 minutes to cure. Depending on the location of the leak, you may want to apply an additional coat to help keep the patch down over curved areas.
- Let the pad dry flat overnight.
We offer two shipping services within the United States:
- Free Standard Shipping = 5-7 Day Ground Shipping
- Expedited Shipping = 2-4 Day Express Shipping
Do you ship outside of the United States?
Yes, we ship to all of Canada, Europe, Australia, New Zealand, and Japan.
All international orders are shipped Duties Paid. This means that all import taxes and duties are prepaid. No additional fees will be collected from the customer.
Canadian orders are shipped via a 7-10 day Economy Service. Orders to Europe, Australia, New Zealand, and Japan are shipped via a 10-15 day Economy Service. All international shipments are fully tracked from door-to-door.
If you're outside of our shipping area, we are not able to accommodate direct shipments to you. However, some of our customers have successfully used 3rd party international forwarding services.
What is your return/exchange policy?
We offer 60 days to accommodate any returns or exchanges of non-defective products. In some cases, we can accommodate returns and exchanges past 60 days, but these will be decided on a case-by-case basis. Any returns after 60 days will only be offered store credit.
What items are eligible for a return?
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you've purchased a tent or tarp and would like to set it up in your backyard, please do so on a dry, clear day to keep the tent/tarp as clean as possible. Pitch the tent/tarp on dry grass if possible and use other stakes if you have them available. This will keep the tent/tarp and stakes in an unused condition to facilitate a return.
If items sent back for a return/exchange show clear signs of use (excessive dirt, animal hair, etc.), the return/exchange will be rejected and the items will be shipped back.
Are shipping fees refundable?
Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping your order (if any) will be deducted from your refund.
Is return shipping free?
No, the cost of return shipping will be subtracted from the refund amount. We will provide a prepaid return label for the return shipment. The cost of return shipping will be provided to you along with the prepaid return label.
Please note that due to our shipping volume, we have access to significantly lower shipping rates than retail. As a result, the cost of the return shipping will be much lower, resulting in a higher refund.
How do I initiate a return/exchange?
To initiate a return/exchange, please email us at email@example.com with the following information:
- Your original order number
- The items to be returned/exchanged
- The reason for the return/exchange
Once your return/exchange request is received, we will provide a prepaid return shipping label along with the cost of return shipping. If you decide to proceed with the return, please use this label to send the items back to us. We will only accept returns that are shipped via the prepaid return label. This ensures that the shipment will be trackable and insured.
Once the returned items are delivered and inspected (please allow 1-2 weekdays for inspection), we will issue your refund or exchange.
When a refund is processed, a credit will automatically be applied to your original method of payment and you will receive an email notification. Please allow 2-5 business days for the credit to appear.
What about international returns?
If you are an international customer, the same 60 day return/exchange policy applies. To initiate an international return, please contact us at the email address above and provide the same order/item to be returned information. We will then coordinate with you on the return process, which will differ slightly depending on your exact location. The return instructions above only apply to US customers.
All of our products come with a limited lifetime warranty against manufacturer defects. If there is a problem with your gear due to manufacturing, we will replace it free of charge, no questions asked. If you have any concerns about your product, please contact us at: firstname.lastname@example.org.
When contacting us for a warranty claim, please include:
- The specific product, including size or length
- Your original order number
- Your current shipping address
We pride ourselves on our courteous and responsive customer service. We'll do our best to make sure all of our customers are happy with their purchase.