Please review the following for our most frequently asked questions. Product specific questions can be found on each product page.
If you can't find your answer, please shoot us an email at firstname.lastname@example.org and we'll get back to you right away!
Do you have a retail location or sell in retail stores?
We only sell our products online, through our own e-commerce store. This allows us to bypass the retail markup and offer our products at a more affordable price point.
What is your return policy?
We offer a 60-day no hassle return policy. If you're not happy with our products, you can return them for a full refund. For a full description of our returns and exchanges policy, please visit the following link.
What are your shipping times?
We offer two shipping services within the United States:
- Standard Shipping = 5-7 Day Ground Shipping
- Expedited Shipping = 2-4 Day Express Shipping
Do you ship outside of the United States?
Yes, we ship to all of Canada, Australia, and New Zealand. We also ship to select European countries that include the following; UK, Germany, Denmark, the Netherlands, Switzerland, France, Sweden, Finland, Poland and Ireland.
All international orders are shipped via DHL Express with all Duties Paid. This means that all import taxes and duties are prepaid. No additional fees will be collected from the customer.
Most international deliveries are made within 4-6 business days, although more remote locations can take a couple of extra days. All international shipments are fully tracked from door-to-door.
If your destination is not listed above, we apologize that we're not able to accommodate direct shipments to you. However, some of our customers have successfully used 3rd party international parcel forwarding services.