Please review the following for our most frequently asked questions. Product specific questions can be found on each product page.
If you can't find your answer, please shoot us an email at firstname.lastname@example.org and we'll get back to you right away!
Do you have a retail location or sell in retail stores?
We only sell our products online, through our own e-commerce store and on Amazon.com. This allows us to bypass the retail markup and offer our products at a more affordable price point.
What is your return policy?
We offer a 30-day no hassle return policy. If you're not happy with our products, you can return them for a full refund. For a full description of our returns and exchanges policy, please visit the following link.
What are your shipping times?
We offer three shipping services within the United States:
- Standard Shipping = 3-5 Day Ground Shipping
- Expedited Shipping = 2-3 Day Express Shipping
- Priority Shipping = 1-2 Day Express Shipping
Do you ship outside of the United States?
Yes, we ship to all of Canada, Europe, Australia, New Zealand, and Japan. All international orders are shipped Duties Paid. This means that all import taxes and duties are prepaid. No additional fees will be collected from the customer.
Canadian orders are shipped via a 7-10 day Economy Service. Orders to Europe, Australia, New Zealand, and Japan are shipped via a 10-15 day Economy Service.
All international shipments are fully tracked from door-to-door.
If you're outside of our shipping area, we are not able to accommodate direct shipments to you. However, some of our customers have successfully used 3rd party international forwarding services.