How do I make a repair using the included repair kit?
Please follow these steps to make a repair to your sleeping pad:
- Cut the repair patch to cover the puncture location and provide at least 1/2 inch of overlap. Try to keep the cut to a circular shape and avoid corners which can snag.
- Apply an adhesive to the leak area, extending slightly beyond the size of the patch.
- Press the entire patch down on the adhesive and squeeze down for 2-3 minutes to help the adhesive get a good grip.
- Let dry for 5-10 minutes, then apply another coat of adhesive on top of the patch and give it 15-20 minutes to cure. Depending on the location of the leak, you may want to apply an additional coat to help keep the patch down over curved areas.
- Let the pad dry flat overnight.
We offer three shipping services within the United States:
- Standard Shipping = 3-5 Day Ground Shipping
- Expedited Shipping = 2-3 Day Express Shipping
- Priority Shipping = 1-2 Day Express Shipping
Do you ship outside of the United States?
Yes, we ship to all of Canada, Europe, Australia, New Zealand, and Japan.
All international orders are shipped Duties Paid. This means that all import taxes and duties are prepaid. No additional fees will be collected from the customer.
Canadian orders are shipped via a 5-10 day Economy Service. Orders to Europe, Australia, New Zealand, and Japan orders are shipped via an 8-12 day Economy Service. All international shipments are fully tracked from door-to-door.
If you're outside of our shipping area, we are not able to accommodate direct shipments to you. However, some of our customers have successfully used 3rd party international forwarding services.
All of our products come with a limited lifetime warranty against manufacturer defects. If there is a problem with your gear due to manufacturing, we will replace it free of charge, no questions asked. If you have any concerns about your product, please contact us at: firstname.lastname@example.org.
When contacting us for a warranty claim, please include:
- The specific product, including size or length
- Your original order number
- Your current shipping address
We pride ourselves on our courteous and responsive customer service. We'll do our best to make sure all of our customers are happy with their purchase.